[{"reviewer":"J Gallo","starRating":"ONE","comment":"I am pulling my whole family from going to this place. We are no longer customers. They are forcing me to either pay $30 or do a dilation. I'm not doing that. I just want my eye exam. I driving on my own and cannot get dilation. Just give me the exam. If you're forcing people to pay $30 for something they shouldn't have to do, you're going to lose customers. You lost this one and three others of my family. I had an appointment at 5:00 today and I walked out. I just wasted my whole afternoon and took time off for this just to find out I can't even get my eyes looked at.","updateTime":"2025-12-09T22:14:28.528236Z"},{"reviewer":"Duke Addison","starRating":"FIVE","comment":"Kensea and Rob were great to work with . They repaired my glasses by replacing the nose pieces in no time at all . Excellent attitude. I will be back . Duke","updateTime":"2025-11-29T17:40:02.866259Z"},{"reviewer":"Cynthia Montello","starRating":"FIVE","comment":"I was having a major problem with my eye. I went to Florida Eye Specialists twice, two different doctors, and they were unable to help me at all. I made an appointment with Pearle Vision and saw Dr. Sudduth. I told him everything that had happened and he was able to diagnose me immediately. He gave me instructions for home and drops for my eyes. Within a day my eye was much better. He really is amazing and has the ability to think wholly, simply and logically. I truly believe that “specialists” have lost the ability to see the whole picture.","updateTime":"2025-11-09T01:19:25.019700Z"},{"reviewer":"Scott Kelly (Scott)","starRating":"FIVE","comment":"Wonderful staff. Courteous and professional.","updateTime":"2025-10-25T17:06:35.462418Z"},{"reviewer":"eli pat","starRating":"FIVE","comment":"Robert was excellent. His patience, professionalism and knowledge made finding frames for a very narrow adult nose bridge easy. Thanks for an exceptional experience!","updateTime":"2025-10-01T18:12:21.673721Z"},{"reviewer":"Kim Shore","starRating":"FIVE","comment":"We had a fantastic experience working with Erica—she was very helpful and the whole process was quick and easy. Highly recommend the friendly staff at the San Jose location.","updateTime":"2025-09-13T17:01:47.355686Z"},{"reviewer":"Claybo","starRating":"TWO","comment":"The doctors and staff are great. The ladies that you work with you ato buy glasses, lazy and bad attitudes. Both of them need\ntraining on customer service. DO NOTORDER GLASSEs!!","updateTime":"2025-08-24T06:04:50.181670Z"},{"reviewer":"William Henig","starRating":"FIVE","comment":"Pearle Vision on San Jose Blvd was a fantastic experience through and through. The optician, Robert, and optometrist, Dr. Suddoth, exuded the utmost of professionalism from the moment I walked thru the door. Robert answered all of my questions in detail and patiently guided me thru the purchase of a beautiful pair of frames with every fixing under the sun (high-index lens, transitions, progressives, extra active, etc). And they were ready only ONE business day after I placed the order (as opposed to every other optical store that I went to that takes 2-3 WEEKS). HIGHLY recommended!","updateTime":"2025-08-18T18:25:47.060851Z"},{"reviewer":"ernest bethel","starRating":"FIVE","updateTime":"2025-08-02T18:14:45.461856Z"},{"reviewer":"BOBBY HAM","starRating":"FIVE","comment":"I was greeted immediately when I arrived and was informed exactly how my insurance would benefit me. I was given a thorough exam by Dr. Sudduth and he enlightened me about my eye health. The frame selection here is much better than other stores, from designers like Prada to Rayban and Oakleys. You have made me feel like family and I will be bringing mine here as well.","updateTime":"2025-08-01T19:56:31.401182Z"},{"reviewer":"Megan P","starRating":"FIVE","comment":"I wanted to give a huge shout out to Rob for fixing my glasses for me!! He did an amazing job and absolutely made my entire week! Thank you so much!","updateTime":"2025-07-16T21:26:04.801091Z"},{"reviewer":"Steve Powell","starRating":"FIVE","comment":"Excellent and much appreciated help from Kensea to realign my glasses! Thank you!","updateTime":"2025-06-26T15:17:53.034428Z"},{"reviewer":"Drew Dillon","starRating":"TWO","comment":"Felt brushed off. Came in with many concerns and didn’t get a clear answer or solutions to any of them. Had to ask for the price of the exam and wasn’t told upfront, was given a week of contacts that were not my prescription because they were out, and wasn’t given the contact trials when I walked out the door and had to come back in. Overall just felt messy and unhelpful.","updateTime":"2025-06-12T17:29:45.961174Z"},{"reviewer":"CARLOS RAFAEL TORREALBA - PANTOJA","starRating":"FIVE","comment":"Very professional, friendly staff and top quality specialist care, you ask 100 questions and they all answer them with affinity, I highly recommend them.","updateTime":"2025-06-06T16:02:47.768734Z"},{"reviewer":"Fernando Calles Agosto","starRating":"ONE","updateTime":"2025-05-24T13:46:43.961133Z"},{"reviewer":"Vorvoloka M","starRating":"FIVE","updateTime":"2025-05-20T15:12:21.728853Z"},{"reviewer":"Emily Chace","starRating":"ONE","comment":"Horrible customer service.","updateTime":"2025-03-22T16:26:41.341015Z"},{"reviewer":"Deborah Desnoes","starRating":"FIVE","comment":"Very friendly and respectful staff, Maggie is very knowledgeable and have excellent customer service","updateTime":"2025-02-14T21:28:12.034355Z"},{"reviewer":"D.D.","starRating":"FIVE","comment":"Kensea Jordan restored our hope in Pearle Vision. After having a terrible experience at another location, Kensea went above and beyond to make sure we understood our plan, selected the proper progressive lenses and reviewed all the options available. Her customer service is by far one of the best I’ve ever seen. I highly recommend.","updateTime":"2024-12-28T17:21:43.462777Z"},{"reviewer":"T D","starRating":"FIVE","comment":"Dr Suddath is a great Dr. he is very thorough and knowledgeable. It was a wonderful experience. I worked with Jenny to pick out frame a she was a,so amazing. She took time with me to find the perfect frame. She was honest and a pleasure to work with. Would definitely recommend both Dr Suddath and Jenny for your eye care needs.","updateTime":"2024-12-15T18:01:35.955269Z"},{"reviewer":"traci barrera","starRating":"FIVE","updateTime":"2024-12-07T16:44:19.290583Z"},{"reviewer":"Landen Ormonde","starRating":"FIVE","comment":"Jenny was a fantastic help in finding the perfect frames for me! She was very personable and helped me find a great deal on Ray Ban frames. Thank you, Jenny!","updateTime":"2024-11-29T17:34:05.161077Z"},{"reviewer":"Jason Thies","starRating":"FIVE","comment":"Dr Sudduth is awesome very down the earth and has amazing customer service he will answer any and all questions and just makes you feel very comfortable. The front office girls were awesome and very helpful and attentive.","updateTime":"2024-11-21T22:52:55.922209Z"},{"reviewer":"Karen Miller","starRating":"FIVE","comment":"Erica was great. She was very patient and helpful. She was not looking to just make a sale, she wanted us to be satisfied and happy with our choices.","updateTime":"2024-11-13T12:18:38.035898Z"},{"reviewer":"Jennifer Susanne","starRating":"FIVE","comment":"Recommended to my parents for their eyecare. Erica did a great job helping them pick out new prescription sunglasses. Great customer service. Thank you","updateTime":"2024-11-12T19:40:44.871802Z"},{"reviewer":"Laura DiBenedetto","starRating":"ONE","comment":"I am thoroughly disgusted by my experience with Pearl Vision and feel compelled to share it.\n\nI called to ask if their optometrist could provide on-site treatment for conditions like styes. I previously liked the optometrist, but from the start, Julie’s condescending and dismissive attitude was clear. When I inquired whether the doctor could handle such conditions, she suggested I see an ophthalmologist also. I pointed out that it seemed unnecessary to pay two doctors for the same issue, and that’s when her tone shifted sharply. She spoke to me as if I were absurd for asking, using a slow, patronizing tone.\n\nI tried to clarify my concern about on-site capabilities, but Julie became defensive, repeating the same information while cutting me off and raising her voice. It was frustrating and shocking. When I calmly addressed her disrespect, she grew even more hostile, accusing me of being aggressive and failing to acknowledge her own behavior.\n\nJulie treated me like an inconvenience rather than a valued customer. Her inability to engage respectfully and her blame-shifting were outrageous. This wasn’t just poor service; it was blatant hostility. While I've appreciated the optometrist and Erica in the past, this interaction with Julie makes it clear I can no longer support a business that allows such disrespect.\n\nPearl Vision, spare me the predictable rebuttal. I expect you'll deflect blame onto me just like Julie did. Her conduct was disgraceful, and if this business has any standards for customer service, she should not be representing them. It’s shameful that someone with such blatant disregard for professionalism is allowed to treat customers this way.","updateTime":"2024-10-02T15:20:00.330452Z"},{"reviewer":"Amelia Wright","starRating":"ONE","comment":"I wish I could give this review no stars front desk needs more attentiveness listening to patients instead of cutting them off. was very rude and cutted me off twice loves to medically gaslight pregnant women to not get their eyes dilated with drops and instead do the $30 dilation alternative because it affects pregnant women when it doesn't. I would highly suggest not going to Pearle Vision. They love to have the last word and be petty.","updateTime":"2024-07-19T22:40:54.845067Z"},{"reviewer":"Noah Burnette","starRating":"FIVE","comment":"Great staff and amazing doctor!","updateTime":"2024-07-16T19:04:27.782394Z"},{"reviewer":"loreal hemphill","starRating":"ONE","comment":"If I could subtract a star, I would. My appointment was today, July 12, 2024 at 5:15pm. I arrived at 5:19pm (4 minutes late) and was told that I needed to reschedule my appointment because the doctor had just left for the day. Confused, I asked why would they have left if there was an appointment scheduled. The representative stated that it was assumed that I would be a \"no show.\" I get it, late is late, but by 4 minutes? Not even a telephone call to let me know? To have already left means the doctor already had keys in hand and ready to go at the moment the clock struck 5:16pm., and had I gotten there at 5:15 pm, I question what her mindset would have been and the quality of service I would have received. Maybe I should be thankful for sparing me such service. I just found it to be very unprofessional and poor business practice. Do better....","updateTime":"2024-07-13T00:19:39.568284Z"},{"reviewer":"Allison Minter","starRating":"FIVE","comment":"Very nice and helpful staff","updateTime":"2024-06-19T17:26:55.385118Z"},{"reviewer":"shellie yowell","starRating":"FIVE","comment":"Great customer service!! Very helpful from start to finish.","updateTime":"2024-06-06T19:15:42.288512Z"},{"reviewer":"Kenan Herak","starRating":"FIVE","updateTime":"2024-05-29T00:20:45.009083Z"},{"reviewer":"Marta Dedrick","starRating":"FIVE","comment":"Same day appointment. Staff was efficient & very friendly.","updateTime":"2024-05-24T20:40:35.101239Z"},{"reviewer":"Javair Brown","starRating":"FIVE","comment":"They were quick and efficient","updateTime":"2024-05-23T00:05:14.120071Z"},{"reviewer":"Leslie Smith","starRating":"FIVE","comment":"After a frantic search to find a doctor available to help me when mulch flew in my eye, Dr. Sudduth came to the rescue with compassionate care and expertise. Everyone at this Pearle Vision was fantastic. Once healed, I returned for an eye exam. I really liked how thorough it was, including the technology and imaging to give a detailed analysis of eye structure and health. Once again, Dr. Sudduth was outstanding. I'm excited to return to Pearle tomorrow to pick up my new specs!","updateTime":"2024-01-31T03:32:39.402329Z"},{"reviewer":"Shelby Goicochea","starRating":"FIVE","comment":"Excellent doctor! Very personable, knowledgeable, and patient. He answered all of my questions with ease and gave thoughtful explanations. I also really liked the staff at this practice who helped me find my perfect set of frames!","updateTime":"2024-01-18T15:29:28.971779Z"},{"reviewer":"Gini","starRating":"FIVE","comment":"Great service from the front desk til i walked out the door. Jenny was so awesome, friendly and patient with me as i roamed thru dozen of glasses til we found the perfect frames. The eye dr is a sweetheart, professional, friendly, caring and knowledgeable","updateTime":"2024-01-16T23:07:21.635309Z"},{"reviewer":"Shannon Hannaford","starRating":"FIVE","updateTime":"2024-01-12T23:28:15.095463Z"},{"reviewer":"Sy Cofield","starRating":"FIVE","comment":"To be honest I only went to Pearl Vision because I am a strong believer in supporting neighborhood businesses. Well I must say I am so glad I did. This location was awesome. Dr. Sudduth is hands down the most experienced and customer oriented professional in the eye care industry. He did such a thorough job at my exam. The entire experience here was great from the time I walked in to the time I walked out. Thank you Pearl Vision for such a wonderful job and great customer service .","updateTime":"2023-12-28T23:13:02.327675Z"},{"reviewer":"Danielle Williams","starRating":"FIVE","comment":"Erica provided me with excellent service today. Finding the best frames within my budget recommend great options to assist with my vision issues! I highly recommend visiting pearl vision on San Jose with Erica","updateTime":"2023-12-05T16:58:18.109997Z"},{"reviewer":"Jace Jace","starRating":"FIVE","comment":"Great experience , the whole team provided exceptional service to me. Felt more comforting with talking with an actual Eye doctor versus being on screen. I truly recommend this place to anyone.","updateTime":"2023-11-24T20:44:08.362795Z"},{"reviewer":"Susan Donnell","starRating":"FIVE","comment":"Dr. Suddath and his staff are friendly, efficient and knowledgeable.","updateTime":"2023-10-12T14:41:14.680414Z"},{"reviewer":"Riz Sheikh","starRating":"THREE","comment":"Very fake customer service. Only like the Doc. Wish he worked somewhere else. I would probably buy glasses there. Ugh!","updateTime":"2023-09-16T16:08:19.837303Z"},{"reviewer":"Jacob Cook","starRating":"TWO","comment":"Sweet staff but this is the 2nd time my glasses has snapped by taking them off, 300$ glasses should not snap in half like a cheap toy. This is outrageous, never buy glasses from here!!","updateTime":"2023-08-12T00:48:51.313509Z"},{"reviewer":"Joanne Mack","starRating":"FIVE","comment":"Best place to get glasses. The doctor there is a wonderful man, and Lisa V is the best for finding the right glasses and fit for you.","updateTime":"2023-08-10T14:55:43.359714Z"},{"reviewer":"Brandy Williams","starRating":"FIVE","comment":"Took my girl to get fitted for contacts yesterday! Shannon & Julie were so kind. Shannon sat & helped her learn how to put the contacts in, as she has never worn them before. She was so gentle with her. Dr. Sudduth was very patient & explained everything he did or was about to do. This is the place to get glasses & contacts. Very friendly environment!","updateTime":"2023-07-07T13:26:42.807977Z"},{"reviewer":"Brian Waldrip","starRating":"FIVE","comment":"The best! Staff is amazing and the Doc is truly professional.","updateTime":"2023-05-20T16:41:43.602173Z"},{"reviewer":"Chandra Adams","starRating":"FIVE","comment":"This was so easy! Dr. Sudduth was personable and professional, thorough and efficient. Front office staff was helpful and friendly. Great experience all around.","updateTime":"2023-05-06T12:58:42.387691Z"},{"reviewer":"Tanja Mujkanovic","starRating":"FIVE","comment":"Amazing customer service, very polite and professional staff","updateTime":"2023-04-21T15:16:48.054805Z"},{"reviewer":"Madison Lee","starRating":"FIVE","comment":"Dr. Sudduth is the BEST!! He’s so quick, efficient, and very smart and his front desk staff is so sweet and also very efficient. I love coming here!!","updateTime":"2023-03-07T17:25:33.534776Z"}]