[{"reviewer":"bunny09zielke","starRating":"FIVE","updateTime":"2025-12-15T16:32:44.330783Z"},{"reviewer":"Raquel Merlini","starRating":"FIVE","comment":"The staff was friendly and helpful! I highly recommend!","updateTime":"2025-12-13T14:50:13.886835Z"},{"reviewer":"Lisa Vendittelli","starRating":"FIVE","comment":"This is the only place I’ll go for my vision needs! I just adore the staff, so knowledgeable and friendly!!! Thanks everyone for helping this old lady see again while being stylish in my glasses!! Cheers","updateTime":"2025-12-11T14:33:55.628674Z"},{"reviewer":"David Burke","starRating":"ONE","comment":"Fix your hours! Went on a Monday at 5:24PM to pick up my glasses and the staff wouldn’t let me in. If you want to close early, then fix your hours on your door and on google. I’ll be changing locations after this.","updateTime":"2025-12-08T22:27:08.238461Z"},{"reviewer":"Radovan Dragonwell","starRating":"FIVE","comment":"Too many text messages. There is no need for all of this. Literally driving me away from Pearl Vision.","updateTime":"2025-12-08T03:00:32.337846Z"},{"reviewer":"Shanda H.","starRating":"FIVE","updateTime":"2025-12-07T18:09:11.197675Z"},{"reviewer":"karen narkus","starRating":"ONE","comment":"I haven’t received the glasses yet, so I will update after if needed (day 22 and 2 pairs still not in, and they never called that my other two were in; I had to keep calling to check—😢). My one star review is mainly because of pricing. You can get great service elsewhere too for a better price. Do your homework. Two of my frames were over 100 more than the price I pay at LensCrafters (where I’ve been going for ten years, but I thought I’d try Pearl as it is much closer). I was in there for hours, not planning on buying 4, and I had to fly for dinner reservations because it was my 60th—so my fault assuming that big names had same/similar prices as big competitors . When I went over my bill and called (I was there on a Thursday late afternoon and called Monday, I’m assuming in plenty of time to cancel as they shipped them out, no way the lenses were cut yet) i was told it was probably too late (again, no way they were cut yet) but someone would call back to discuss the pricing. I didn’t get a call back. I called back a couple days later about same thing and was placed on hold way too long and gave up. I figured I was stuck anyway. I called today to see if they were in yet. I inquired about the issue, as well as obviously misunderstanding other orders of frames and lenses being half off. Anyway, I was told I needed to do my homework better on pricing and that if I had shown the LensCrafters pricing at the time, I would have been given the same but that it was too late. My fault, but obviously, I’ll be going back to LensCrafters because I still see it as a service issue that could have been addressed by refunding me the difference or allowing me to cancel my order and get it at the better price since there is no way those lenses were cut. I ordered 4 pairs and asked to be called as they came in so I could pick them up as they came. It’s just short 3 weeks, and they couldn’t tell me if any arrived yet as they hadn’t checked today’s drop. They anticipated different arrival times. I’m not sure if any are in or if they decided to wait till they all came in anyway. I’ve never waited longer than two weeks before and am hoping it doesn’t go over the three weeks. Any way, loved the doctor and the staff that the took care of me, but they didn’t care that they just lost a yearly customer. I said I was really happy with everything else (aside from long wait and thinking that there probably is at least one of the 4 likely there) but considering they could have refunded me the price matching (like they said they would have had I shown them the price then —they don’t put on prices like LensCrafters does, and I walked in there already having my frames picked out, and they had them, so I made my eye exam appointment) or canceled my order in plenty of time, it’s left a bad taste in my mouth. I’m better off driving a little farther if I’ll save anywhere from 200-400$ elsewhere. I said I’d note the positives, but they didn’t care about losing a potential regular customer who orders more than a pair a year or about my review on pricing, lack of call back, etc.","updateTime":"2025-12-05T22:01:21.879758Z"},{"reviewer":"Fatimah Jones","starRating":"FIVE","comment":"Appointment and check in was great. Staff very friendly and helpful","updateTime":"2025-12-05T13:50:56.269185Z"},{"reviewer":"Rosemary Dilworth","starRating":"FIVE","updateTime":"2025-11-27T13:36:44.085744Z"},{"reviewer":"J Morrow","starRating":"FIVE","updateTime":"2025-11-23T16:09:51.552024Z"},{"reviewer":"Cameron Stepler","starRating":"FIVE","updateTime":"2025-11-14T18:44:31.156178Z"},{"reviewer":"Rita Steele","starRating":"FIVE","updateTime":"2025-11-14T15:09:59.767120Z"},{"reviewer":"Al B.","starRating":"FIVE","updateTime":"2025-11-13T13:37:11.689156Z"},{"reviewer":"SpaceWalkerShell","starRating":"FIVE","updateTime":"2025-11-10T13:42:20.990670Z"},{"reviewer":"Jeffrey Settecerri","starRating":"FIVE","comment":"Prompt efficient thorough","updateTime":"2025-11-06T13:36:42.339753Z"},{"reviewer":"Lois DeBacker","starRating":"FIVE","comment":"Each staff person was very friendly and helpful. Our visit was a very positive experience.","updateTime":"2025-11-05T12:22:50.715651Z"},{"reviewer":"Mollie Clarahan","starRating":"FIVE","comment":"Very professional, friendly, helpful and thorough!!","updateTime":"2025-11-02T14:13:54.049732Z"},{"reviewer":"Nicole October","starRating":"FOUR","updateTime":"2025-10-31T03:54:40.234549Z"},{"reviewer":"Kim Hines","starRating":"FIVE","comment":"Great staff!!","updateTime":"2025-10-30T13:13:06.777152Z"},{"reviewer":"Eliza Bulan","starRating":"FIVE","updateTime":"2025-10-29T14:58:16.572460Z"},{"reviewer":"Sunim Lundquist","starRating":"FIVE","comment":"The most thorough eye exam I've ever had. The doctor eas great I felt well cared for. My highest rating you won't be disappointed!!!","updateTime":"2025-10-27T00:12:48.788099Z"},{"reviewer":"Richard Boyd","starRating":"THREE","comment":"Mid September 2025, 9-15 and 9-16. I visited this location to drop off my glasses for a warranty claim. My previous purchase at Pearle was within the last year 10/2024 and so I filed a claim to have my lenses replaced due to a scratch on the coating. I was advised that my lenses would be back to me in 7-10 business days. So I contacted the store on 10/4/25 to check my warranty status. The rep advised me she couldn’t find my order in the system a she would call me back EOB for a status update.\n\nI never received a call back so I called back on Monday 10/6/25 and spoke with Angelica. She stated she couldn’t find my order in the system despite me dropping it off two weeks prior. I asked to speak with a manager, Tracy who stated she was able to locate my order and it usually takes 14 business days to process a claim and that the people who assisted me earlier were new and didn’t know any better. She told me to follow up next week and they should be done. This was two weeks ago and I’ve followed up since then to no avail.\n\nEach time I’ve called I’m given the run around and that my lenses are to be ready the following week. It is now 10/15 a full month has passed without my frames and I have even had to order another set in the interim due to having no real good backup pair. I called today on 10/15 and am still being told they should be ready any day, and the drop off was “only two weeks ago”. This was a lie because I dropped off the lenses mid September and followed up early October after being advised they would be replaced in 7-10 days.\n\nUpdate:\n\nThe manager Tracy reached out to me and I was not only able to get my glasses back but they gave me a whole new second pair on the house! Her professionalism and attention to detail rectified the situation and I appreciate her help!! Updating my review.","updateTime":"2025-10-26T17:45:50.961086Z"},{"reviewer":"Fokkerd3red","starRating":"FIVE","comment":"Very courteous and professional.","updateTime":"2025-10-26T15:01:52.642811Z"},{"reviewer":"Chris Handyside","starRating":"FIVE","comment":"The staff worked to get me on the schedule promptly for an eye issue and the doctor was prompt and thorough. The entire experience was great and I felt very well taken care of.","updateTime":"2025-10-25T14:16:11.997725Z"},{"reviewer":"Deana Neely","starRating":"FIVE","comment":"I had an excellent experience from start to finish! I was greeted promptly upon arrival, and Dr. Blum and the entire team were incredibly kind, professional, and helpful. I’ll definitely be returning and will happily recommend this business to others!","updateTime":"2025-10-24T08:44:06.396232Z"},{"reviewer":"Lindsey K","starRating":"FIVE","comment":"All of the women in the store were kind and welcoming right when I walked in the door. Dr. Liberman was wonderful. He is very knowledgeable and was very thorough throughout my exam. As this being the first time I have needed glasses, I appreciated him taking the time to make sure I understood everything I needed to know and answering all questions I had. When picking out glasses several of the women jumped at the opportunity to help me. A special shout out to Nita who went above and beyond helping not only myself, but my sister and mother as well. Thanks!","updateTime":"2025-10-22T13:54:16.891882Z"},{"reviewer":"Martin Jackson","starRating":"FIVE","comment":"I was about 20 minutes late for my appointment, unforeseen traffic conditions, and the staff was still able to accommodate me. They were courteous and knowledgeable. I’ve made this location my go-to office.","updateTime":"2025-10-21T07:33:36.619408Z"},{"reviewer":"Anita King","starRating":"FIVE","comment":"Great customer service, ladies at the front desk are supper polite. Jaz helped me pick out my glasses. She is the best wish you all had 3 more like her.\nUggg the older white lady is always super not friendly. You walk in and she is the first person you see. She never speaks and makes no eye contact.","updateTime":"2025-10-20T12:39:21.902610Z"},{"reviewer":"Bonnie Normile","starRating":"FIVE","updateTime":"2025-10-17T14:02:18.495574Z"},{"reviewer":"Nicole Pope","starRating":"FIVE","comment":"I always receive excellent customer service at this particular Pearle Vision location. I've been a patient with this particular eye doctor, technicians, and assistants since my now 24 year old son was an infant and which was when they were located in Northland Mall in Southfield. I followed them to Royal Oak because I appreciate the care that they provide for my family as well as the huge selection of eye glasses and contacts that they provide. Thank you for giving your best and keep up the great work!!","updateTime":"2025-10-10T13:49:07.960283Z"},{"reviewer":"Frank Gormley","starRating":"FIVE","comment":"Great professional service.","updateTime":"2025-10-09T12:49:53.391060Z"},{"reviewer":"Michelle Reyes","starRating":"FIVE","comment":"This location is fantastic. The doctor was efficient and kind and the staff was incredibly helpful. I will be back with my family!","updateTime":"2025-10-09T12:48:46.493959Z"},{"reviewer":"Yolanda Greer","starRating":"FIVE","updateTime":"2025-10-06T13:01:55.924606Z"},{"reviewer":"Kimberly Ciungan","starRating":"FIVE","updateTime":"2025-10-01T12:35:40.838130Z"},{"reviewer":"Dee","starRating":"FIVE","updateTime":"2025-09-28T15:35:01.601704Z"},{"reviewer":"Julia Pruccoli","starRating":"FIVE","comment":"Had a vision test at Pearl Vision with Dr. Blum, she and her staff were very pleasant and thorough. I will Definitely follow her anywhere.","updateTime":"2025-09-24T12:43:13.102572Z"},{"reviewer":"Anne Bondy","starRating":"FOUR","comment":"Doctor Blum was very thorough and helpful! I didn’t buy glasses yet, so can’t comment on that part.","updateTime":"2025-09-17T12:36:15.561568Z"},{"reviewer":"Otis C. Evans II","starRating":"FIVE","comment":"Great service and beneficial experience.","updateTime":"2025-09-17T12:35:20.476261Z"},{"reviewer":"Regina Smith","starRating":"FIVE","comment":"Everyone was great","updateTime":"2025-09-17T05:27:32.202942Z"},{"reviewer":"Viola Robertson","starRating":"FIVE","comment":"I have never had a disappointing visit to this establishment. I am always made to feel comfortable.","updateTime":"2025-09-15T10:10:48.323194Z"},{"reviewer":"Phil Foy","starRating":"FIVE","updateTime":"2025-09-13T22:00:35.680658Z"},{"reviewer":"Andrea HeonJoon Kim","starRating":"FIVE","updateTime":"2025-09-13T14:11:31.256225Z"},{"reviewer":"Dewayne Robertson","starRating":"FIVE","updateTime":"2025-09-11T14:11:10.006899Z"},{"reviewer":"Timothy Peoples","starRating":"ONE","comment":"Constant traning going on mist be hi turnover...went to pu my glasses and had someone else's prescription..what a mess wasted time and gas!!","updateTime":"2025-09-10T06:34:20.144186Z"},{"reviewer":"Heather Quayle","starRating":"FIVE","updateTime":"2025-09-07T12:37:55.976098Z"},{"reviewer":"Delia Tarver","starRating":"FIVE","comment":"Thank you so much. I really enjoyed my visit. I will see you guys to make my purchase. Thank you.","updateTime":"2025-09-05T21:14:58.548573Z"},{"reviewer":"Becky Moisides","starRating":"FIVE","updateTime":"2025-09-05T12:59:10.094061Z"},{"reviewer":"Ruth Perry","starRating":"FIVE","updateTime":"2025-09-01T02:46:02.582598Z"},{"reviewer":"Doreen Larson","starRating":"FIVE","updateTime":"2025-08-31T12:39:28.888864Z"},{"reviewer":"Lillie Johnson","starRating":"FIVE","comment":"Services were very professional and staff were friendly. I was disappointed in not showing the prices of your frames. You don’t know the cost of anything going from frames to frames trying to figure out your cost","updateTime":"2025-08-23T14:18:38.268975Z"}]
